Terms and Conditions

  • All our sales are final and we do not offer any refunds. We are not responsible for any damages that occur during shipping or from customers’ handling of products. If you believe there are quality issues with the products you receive, please contact us and we will strive to ensure a fair resolution is reached. We will replace products only in case you receive goods which have been determined to be damaged or incorrect.

  • Our international shipping is handled by DHL. The responsibility of delivery lies solely with the shipper as we have no control once products leave the production facility. We typically dispatch orders within 5 business days from receiving payment.
  • While we do not foresee any issues with the clearance of our products, we are not responsible for any international orders that are held in customs or sent back by customs, or for any levied import duties and taxes. You should know your country’s customs regulations before purchasing. No refunds on products or shipping costs will be offered should you face issues with customs, or if you provided an incorrect address when making a purchase.

    Please read our Shipping Information

    • Ownership of products for international orders are transferred to the customer once products are picked up by shipper.

    • We sell concentrated food flavors, which are deemed safe for use in food and beverage applications only. These flavors have not been tested for the health consequences of being smoked or inhaled, and we shall not held liable for any claim, damage or injury from the use of our food flavors in devices such as electronic cigarettes, e-cigarettes, vaporizers, shishas, hookahs or other inhalators, and users do so at their own risk.

    It is your responsibility to ensure compliance with applicable laws and regulations governing the use of these flavors for any application, in particular for vaping and smoking applications.

    • The owners, directors, shareholders employees and all associated individuals and corporations make no representation or warranties, explicit or implied, on the operation of the website, information, content or materials, and shall not be responsible for and disclaim all liabilities for losses, liabilities, damages, injuries or costs which may suffered by you or any third party which is attributable to the use of this website or our products.

    • We reserve the right to amend our Terms and Conditions, Shipping Policy and Privacy Policy at our own discretion at any time.

    • Our Suggested Usage levels are for indication purposes and are to serve as guidelines, as different individuals may prefer different dosages depending on taste or mixture composition.

    • We may, at our own discretion, refuse any order, or place limits on purchases per person or per order.

    • Customers agree to provide us with true and correct information

    • All content on this website is our property, and cannot be replicated without our explicit written approval.

    • Please review our Privacy Policy page posted on this website.

    • These terms and conditions are governed by the laws of the Hashemite Kingdom of Jordan.